Digital Coach

Job placement summary

Overall purpose of the role

To offer digital support to those who may be digitally excluded or wanting to learn more about technological devices, how to get online, how to set up email accounts, how to use new ways of online communication and how to use the various online tools.

Responsibilities and Duties

• Welcome customers and create an impactful learning experience for them improving their digital skills, confidence, and capability.
• Deliver tailored training to customers.
• Answer questions on topics such as how to get online, what digital devices can be used for, how to access the different apps on a device.
• Participate in outreach activities when scheduled (external events etc)
• Proactively support the engagement with the local community and promote Living Well’s digital inclusion support by helping to support deliver in the community.
• Support co-workers with events and awareness raising activities to promote the services available to members of the community.

Person specification and experience

• A good communicator
• A knowledge of computers and the internet and online learning.
• Deep customer empathy
• Proactive approach
• Welcoming and inclusive attitude
• Problem-solving skills with a solution focussed approach.
• A willingness to listen and understand, both with customers and fellow coaches.
• Digital knowledge: knowledge of digital devices
• Competent with IT Skills – use of MS Office applications and other IT suites.
• Digital understanding: Demonstrate an understanding of how to support people to get online.

Due to the nature of this post, it is subject to a Disclosure and Barring Service (DBS), criminal records check.