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Compliments & Complaints Policy

Livingwell Consortium (LWC) aims to provide a high-quality, responsive, carer-led service. To maintain this, we need to take account of the views and wishes of those we are here to support.

We welcome every opportunity to monitor and improve our service and having a “Compliments and Complaints” policy and a clear procedure for resolving complaints ensures we are able to support our service users to reach out to us.

We are committed to equality and diversity of our clients in line with the Equalities Act. We take the safety of vulnerable people very seriously.

Compliments and Complaints are valuable, welcome and important to us. When they are received, either verbally or in writing, they will be recorded on our COM 1 Form and dealt with appropriately by a member of the management team.

We hope that we can address any concerns you may have, within a reasonable period of time in line with our organisational complaints policy.

Contact us

If you have any questions about our Compliments and Complaints notice, please contact our Data Protection Officer Patrick Kwesiga or Data Lead Shahid Zaman at 0121 663 1254.

You can write to us at: Living Well Consortium, Avoca Court, 23 Moseley Road, Digbeth, Birmingham, B12 0HJ or email us at: or call us for a concern to be progressed.

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