Avoca Court, 23 Moseley Road, Digbeth, Birmingham B12 0HJ
0121 663 1217

Privacy Policy

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PRIVACY POLICY Terms & Conditions

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Statement Coverage

These are our privacy practices for our website, livingwellconsortium.com. Links within these sites to other websites are not covered because we have no control over their content.

The Data Protection Act

Through our website you may provide personal data about yourself such as your name and email address. We have a legal duty to protect any information we collect from you (in accordance with the Data Protection Act). We will use your information only for the purpose as described. We do not pass on your details to any other government department or third party unless you have given us permission to do so. You have a right to access your personal data and change any inaccuracies (to ask about this, please e-mail us at info@livingwell-consortium.com

Notification of Changes

Living Well Consortium reserves the right to change the privacy statement without notice.


If someone’s mental or emotional health deteriorates quickly, they may be experiencing a mental health crisis or mental health emergency.

In these situations, it’s important to get help quickly. Try to stay calm and ask someone for help if you need it.
The information below is here to help you access the right support for you or someone else’s needs.

‘I need to see someone today’ Are you 0-25 years.

The Forward Thinking Birmingham Crisis team operates 24/7 to provide urgent mental health support. Call us on 0300 300 0099 and you’ll be able to speak to someone. Opening hours (Mon – Fri 8am – 8pm and Sat – Sun 10am – 3pm) or our Crisis team at any other time. We’ll be able to talk to you, check you’re OK and assess whether you need to be seen by our clinicians. If so, we’ll aim to get out to you within four hours.

‘I am (or someone else) is in immediate danger’

Call 999 or go directly to your nearest Accident & Emergency (A&E) department.

Other ways of Accessing Support

You may prefer to contact your GP, who can support you in accessing the right services, including the Out of Hours GP Service if your practice is not open. If they feel it’s necessary, your GP will immediately refer you to Living Well Consortium for an urgent assessment.
If you have increasing concerns about your mental or emotional wellbeing, but there appear to be no immediate risks, you can either:
• Make a referral to our service;
• Contact your GP for an emergency appointment.